SHIRT SCORE • HELP CENTER
Frequently Asked Questions
Planning your next custom apparel order? Find helpful information about artwork, ordering, and delivery.
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Production & Shipping
Standard turnaround is 15–20 business days from the date your order is placed. This does not include shipping transit time.
- Online orders: Turnaround begins at checkout, but we require proof approval before production. Slow responses or excessive revision requests may cause delays.
Yes! We have 3 rush options available at checkout:
- 10 Business Day Ship – Recommended for events with firm dates
- 7 Business Day Ship – Expedited production
- 5 Business Day Ship – Fastest available option
Rush fees are calculated at checkout based on your order size and complexity. Rush fees are non-refundable under any circumstances.
Once your order ships, you’ll receive an email with a UPS tracking number. You can use this number on the UPS website to monitor your package’s transit.
Need an update before shipment? Request an order update here.
Artwork & Proofs
Yes! All orders require an approved proof before production begins. This is your opportunity to review everything before we print.
- Online orders: You’ll receive a digital proof within 1–5 business days of purchase.
Your approved proof is the blueprint our production team works from. Once approved, we cannot make changes. Please carefully review:
- Spelling and text accuracy
- Ink colors (Pantone matches)
- Design size and placement
- Garment style, color, and sizes
- Quantities for each size
For the best results, we strongly prefer vector files:
- AI, EPS, PDF, SVG (preferred)
- High-resolution raster files (PSD, PNG, TIFF) at 300 DPI or higher
Note: Low-resolution files like JPGs from the web are often not suitable for quality printing. Our design team will let you know if we need a better file.
Costs & Checkout
Full payment is required at the time of purchase. We do not offer payment plans or partial payments for online orders.
Payment is required before we create and send your digital proof for approval.
Yes. Sizes 2XL and greater incur additional fees due to higher blank garment costs from our suppliers. These fees are calculated automatically at checkout.
Decoration Methods
We use DTF (Direct-to-Film) and sublimation printing, depending on the garment and your design.
- DTF: Your logo is printed onto a special film and heat-applied to the garment, creating vibrant, detailed designs on cotton, polyester, and blends, including light and dark colors.
- Sublimation: Your design is infused into the fabric for a smooth, lightweight finish with no raised print texture. This method works best on white or light-colored polyester garments.
We’ll help select the best method for your order. These are printed designs, not embroidery.
Yes! You can request printing in multiple locations, including the front, back, and sleeves. Available areas depend on the garment style, and additional charges may apply. Let us know where you’d like your design printed, and we’ll include those details in your quote and proof.
Bulk Orders
Our minimum order is typically 6 pieces, depending on the product. Select workwear items can be ordered individually, with a minimum of just 1 piece. Contact us to confirm the minimum for the items you’re interested in.
Yes! You can mix different garment styles, sizes, and colors in one order. Let us know which options you need, and we’ll confirm availability, pricing, and any minimum quantities that apply.
Order Adjustments
No. Once you approve your proof, your order moves into production and changes cannot be made. This is why we emphasize reviewing your proof carefully before approval.
If you have questions or need changes, please reply to your proof email before clicking approve.
Before production (within 3-6 days of purchase):
- Orders can be canceled within 3-6 days of purchase
- Orders canceled after 6 days of purchase will incur a 20% cancellation/restocking fee
After production/shipment:
- Orders that have been completed and shipped are not available for cash refunds
- Please contact our customer service team for assistance
Rush fees are non-refundable under any circumstances.
Please email hello@shirtscore.com with your order number, a description of the issue, and clear photos if applicable. Our team will review your concern and help resolve it.
Due to the custom nature of DTF and sublimation, our refund policy is as follows:
We cannot issue refunds for:
- Orders printed as approved (matching the proof and invoice)
- Design placement within the standard 1″ tolerance
- Minor color variances inherent to the printing process
- Blank garment substitutions made due to stock issues (when not reported as unacceptable in advance)
- Rush fees
We will make it right for:
- Orders printed differently than the approved proof
- Missing or defective items
- Damage caused during production or shipping
Timeline: Refund requests must be initiated within 5 business days of delivery.
Not satisfied with your order? Email us at hello@shirtscore.com to start the process.
Yes! Local pickup is available at our Woodstock, Georgia. Please contact us after placing your order to arrange pickup.
You’ll still receive the standard free shipping discount applied to your order; we’ll just skip the UPS portion.
Let’s talk about your order.
Our customer service team is here to help. We typically respond within 1 business day.